Welcome to Borj Stone Company’s website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Borj Stone Company and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website without our prior written consent.
Product Information
We strive to provide accurate and up-to-date information about our products. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any product descriptions, specifications, or other information provided on this website. It is your responsibility to verify the suitability of our products for your specific needs before making a purchase.
It is important to note that a 10% nonuniformity in color and pattern is considered normal and accepted within the industry. These variations are a testament to the authenticity and natural origin of our stones, ensuring that each piece is truly one-of-a-kind. In addition to the unique variations in color and pattern, we maintain strict standards when it comes to the thickness of our stone slabs and tiles. Our slabs are fixed at a thickness of 2 cm, providing stability and strength for various applications. For tiles, we adhere to a thickness of 1.9±0.1 cm, ensuring precision in every piece. These consistent thicknesses guarantee a seamless installation process and a visually appealing end result.
Payment Term
We prioritize transparency, security, and efficiency in our financial transactions. To ensure compliance with International Chamber of Commerce (ICC) regulations, we have carefully selected our accepted payment methods. Below, you will find a detailed description of each method:
1. Cash in Advance (CIA):
The Cash in Advance method requires customers to make full payment before the goods or services are provided. By receiving payment upfront, we minimize the risk of non-payment or default. This method offers a high level of security for both parties involved in the transaction.
2. On Loading (OL):
The On Loading method involves making payment at the time of loading the goods onto the transport vehicle or vessel. This method strikes a balance between security and convenience. By making payment before the goods are dispatched, we ensure the seller’s financial protection and maintain a reliable transaction process.
3. Against Documents (AD):
With the Against Documents method, payment is made upon presentation of the necessary documents, such as the bill of lading, commercial invoice, and other relevant shipping documents. This method provides security for both the buyer and the seller. The buyer can inspect the documents to ensure compliance with the agreed terms before releasing payment.
By offering these payment methods, we demonstrate our commitment to fair and transparent business practices. Adhering to ICC regulations, we aim to provide flexibility and convenience while ensuring a secure and reliable transaction process for our valued customers.
If you have any further questions or require additional clarification regarding our payment methods, please do not hesitate to contact our customer support team. We are here to assist you in any way we can.
Purchase Order Lead Time
Once we receive the first payment for your order, our team will initiate the production process promptly. The lead time for your order will depend on various factors, including the complexity of the project, the quantity of items ordered, and the availability of the specific stone materials. Rest assured, we will provide you with an estimated lead time upon receiving your payment, taking into consideration all relevant factors. During the production phase, our team will keep you informed about the progress of your order, ensuring transparency and open communication. We understand that time is of the essence, and we are committed to delivering your order within the agreed-upon timeframe.
Consultation and Sales
Borj Stone Company offers consultation services to assist customers in selecting the right natural stone products for their projects. While we provide expert advice based on our knowledge and experience, it is important to note that the final decision rests with the customer. We do not accept liability for any consequences arising from the customer’s choice of products.
Transportation
We offer transportation services to deliver our products to customers worldwide. The transportation of goods is subject to the terms and conditions of the shipping carrier. Borj Stone Company is not responsible for any delays, damages, or losses that may occur during transportation. Customers are advised to inspect the delivered goods upon receipt and report any issues to us within a reasonable timeframe.
We prioritize adherence to IMO guidelines in our shipping processes. Please be aware that transit time (TT) is approximate and subject to external factors beyond our control, including weather conditions, customs clearance, and logistical challenges. We collaborate closely with our shipping partners to minimize delays and keep you informed about your shipment’s progress. Rest assured, we are dedicated to providing up-to-date information and promptly addressing any concerns you may have.
After-Sales Services
We are committed to providing excellent after-sales support to our customers. If you encounter any issues with our products or services, please contact us promptly, and we will endeavor to resolve the matter in a timely and satisfactory manner. However, please note that our liability is limited to the value of the products purchased.
External Links
This website may contain links to third-party websites for your convenience. Borj Stone Company does not endorse or control the content, products, or services offered by these third-party websites. We are not responsible for any damages or losses incurred as a result of your use of these external links.
Modifications to Terms and Conditions
Borj Stone Company reserves the right to modify these terms and conditions at any time without prior notice. By continuing to use this website after any changes are made, you accept and agree to the updated terms and conditions.
If you have any questions or concerns regarding these terms and conditions, please contact us for further clarification.