Frequently Asked Questions:

Welcome to the Borj Stone Company FAQ page! We understand that choosing the perfect natural stone for your project can be an exciting yet challenging task. That’s why we’ve compiled a list of frequently asked questions to provide you with all the information you need. Whether you’re curious about our company, our range of natural stones, or our services, we’re here to help. Take a look at the questions below, and if you can’t find what you’re looking for, feel free to reach out to our friendly customer support team. We’re dedicated to ensuring your experience with Borj Stone Company is seamless from start to finish.

What is Borj Stone Company?

Borj Stone Company is a leading supplier of natural stones located in Iran, Isfahan Province. We specialize in exporting the finest Iranian stones worldwide. Our comprehensive services include consultation, sales, transportation, and after-sales support tailored to meet our customers’ specific needs.

What types of natural stones does Borj Stone Company offer?

At Borj Stone Company, we offer a wide range of natural stones sourced from Iran. Our collection includes exquisite marbles, elegant granites, beautiful travertines, and unique onyx varieties. We take pride in providing our customers with high-quality stones that meet their aesthetic and functional requirements.

How can I contact Borj Stone Company for inquiries or orders?

We have a dedicated customer support team ready to assist you. You can reach us through our website’s contact page, where you will find our contact details, including phone numbers, WhatsApp, and email addresses. Feel free to get in touch with us, and we’ll be happy to help.

Does Borj Stone Company provide international shipping?

Yes, we offer international shipping services to deliver our Iranian stones to customers worldwide. Our experienced logistics team ensures safe and efficient transportation of the stones to your desired location. We work with reliable shipping partners to guarantee timely and secure delivery.

Can Borj Stone Company provide consultation services for stone selection? Absolutely!

We understand that choosing the right stone for your project can be overwhelming. Our knowledgeable team of experts is here to provide professional consultation services. We take into consideration your design preferences, project requirements, and budget to guide you in selecting the perfect natural stone for your specific needs.

What after-sales services does Borj Stone Company offer?

At Borj Stone Company, we value our customers’ satisfaction even after the sale is complete. We provide comprehensive after-sales services to ensure your experience with our products is exceptional. Whether you have questions, need assistance with installation, or require maintenance guidance, our dedicated team is here to support you.

Are samples available before making a purchase?

Yes, we understand the importance of seeing and feeling the stone before making a decision. We offer free samples of our natural stones, allowing you to evaluate their appearance, texture, and quality firsthand. Contact our customer support team to request samples, and we will be glad to assist you.

Is Borj Stone Company a reputable company?

Yes, Borj Stone Company is a reputable and trusted supplier of natural stone that was established and registered in 2012 in Iran under the brand name “Estasazazan Borj Sepano“, with the number 10260686511. We have been in the industry for several years, serving customers worldwide with our high-quality products and exceptional customer service. Our commitment to excellence has earned us a strong reputation in the market.

Are the stones provided by Borj Stone Company of high quality?

Absolutely! At Borj Stone Company, we take pride in offering only the finest quality natural stones. We source our stones from reputable quarries in Iran, known for producing exceptional materials. Additionally, we have a stringent quality control process in place to ensure that every stone meets our high standards before it reaches our customers.

Are there any customer reviews or testimonials available?

Yes, we value the feedback of our customers. On our website, you can find a section dedicated to customer reviews and testimonials. These reviews provide insights into the experiences of our previous clients and can help you gain trust in our company and the quality of our products.

What certifications or accreditations does Borj Stone Company have?

Borj Stone Company is committed to upholding the highest standards in the industry. We hold relevant certifications and accreditations, such as ISO certifications, which demonstrate our dedication to quality, sustainability, and customer satisfaction. These certifications serve as further assurance of our trustworthiness as a company.

Does Borj Stone Company offer a guarantee on their products?

Yes, we offer a guarantee on all our products. We stand behind the quality of our stones and are confident in their durability and performance. Our guarantee ensures that if there are any defects or issues with the product, we will take appropriate measures to resolve the problem.

What does the guarantee cover?

The guarantee provided by Borj Stone Company typically covers manufacturing defects, such as cracks, chips, or inconsistencies in the stone. It does not cover damages caused by improper handling, installation, or maintenance.

What should I do if I encounter an issue covered by the guarantee?

If you encounter an issue covered by the guarantee, please contact our customer support team as soon as possible. They will guide you through the necessary steps to assess the problem and determine the appropriate solution, which may include replacement or refund.

How can I trust Borj Stone Company?

At Borj Stone Company, we prioritize building trust with our customers. Here are some reasons why you can trust us:

  • Experience: We have been in the stone industry for over 10 years, serving numerous satisfied customers. Our business certificates have been indicated on the “About US” page.
  • Quality Assurance: We source our stones from reputable suppliers and conduct thorough quality checks to ensure high standards.
  • Testimonials and Reviews: You can find testimonials and reviews from our customers, showcasing their positive experiences with our products and services.
  • Transparency: We strive to provide clear and accurate information about our products, pricing, and policies.
What are the payment options available?

We offer various payment options to make your purchasing experience convenient: Cash, Credit/Debit Cards, and Bank Transfers.

How are the prices determined?

Our pricing policy takes several factors into account, including:

      • Stone Type and Quality: Different types and qualities of stones may have varying prices.
      • Size and Quantity: The size and quantity of stones you require can impact the overall price.
      • Market Factors: Market conditions, availability, and demand can influence pricing.
      • Customization: If you require custom cuts, finishes, or designs, additional costs may apply.
Are there any discounts or promotions available?

We occasionally offer discounts and promotions on selected products. These can vary based on seasonal sales, clearance events, or special occasions. Stay updated by following our WhatsApp status to be notified of any ongoing promotions.